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Netflix turns to AI to help viewers cut through content overload

Netflix is expanding its use of artificial intelligence to help subscribers navigate an ever-growing library of movies, series, documentaries, and games, as the streaming giant seeks to tackle one of the industry’s biggest challenges: content overload, according to Bloomberg and TechCrunch. Company executives say new AI-powered discovery tools are designed to make it easier for users to find content that matches their interests, moods, and viewing habits.

Among the new features being rolled out are AI-enhanced search and recommendation systems that allow users to make more natural and conversational requests. Netflix has also begun testing an AI-powered voice search feature that can respond to prompts such as “I need a good cry” or “something to watch while multitasking,” delivering personalized recommendations based on user preferences.

The company is also introducing “Clips,” a personalized short-form video feed similar to popular social media formats, designed to help viewers discover new shows, films, and specials without endlessly scrolling through menus. Netflix says the feature will serve curated highlights tailored to individual tastes and provide a quicker way for subscribers to decide what to watch next.

Co-Chief Executive Greg Peters said Netflix has spent more than two decades refining personalization technology but believes newer AI tools can significantly improve recommendations and content discovery. Analysts say the move reflects a broader industry trend as streaming platforms increasingly rely on artificial intelligence to boost engagement, improve user experience, and help viewers navigate vast content libraries more efficiently.

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